How do I show my weight scale device is certified?

The Clover Station and Clover Mini are certified by the National Type Evaluation Program (NTEP). You can see the first page of the Certificate of Conformance below, and the full certificate here.   To show that your device is certified, a sticker containing the certification number and information on devices that were certified is included in the box containing your weight scale device. Place this sticker on the bottom of your Clover Station or Clover Mini. If you do not have...more

What is Register Lite Plan?

Register Lite Plan is one of the Clover Service Plans, which also include Payments Plus Plan (formerly called Terminal Plan) and Register Plan. These plans are available for merchant accounts that do not include a Clover Station. Accounts with Clover Stations are automatically assigned to Classic Plan.   Register Lite Plan provides simple inventory and order management for businesses that want the functionality of an electronic cash register and a payment terminal in a single device. It allows you to take payments,...more

Clover Product Security FAQs

Securing your and your customers’ data is Clover’s top concern. This FAQ answers questions on how we secure your data, our software and hardware, certifications and our privacy policy   How secure is my data? First Data’s Transarmor protects Clover devices throughout the entire transaction process. Your data is encrypted from the moment you dip, swipe, tap, sign or enter a PIN through transmission.   What are Clover’s product administration and management features? The Clover Platform allows for tiered multi-level access permissions...more

Stolen Devices FAQs

This FAQ informs you what to do if your device is stolen.   How do I report a stolen device? You can report a device as stolen by calling Clover Customer Support. You can find the Clover Customer Support number by logging into your merchant dashboard. It is displayed at the top right corner of the screen. You can also send an email to (For more information, see: How do I contact Clover Customer Support.)   How can I order a replacement device?...more

Clover Tampered Device FAQs

PCI dictates that PIN-entry devices need to detect if they have been tampered, and if so, lock the ability to take PIN-entry transactions. This can happen for a number of reasons, such as having a credit card skimmer applied to the device or someone attempting to break the device open. This can also happen if the device is dropped hard enough.   What error message will I see if my device has been tampered? There are three potential screens that you may see...more

Understanding Reversals, Refunds and Voids

Reversal Definition Reversals are essentially the process of voiding a transaction before it has been settled. For example, you process a sale, but that same day, the customer comes back and says they want a refund. You proceed to refund the transaction, but it is considered a reversal since the original sale did not yet settle. When using the Authorizations app for example, a reversal is done if the payment has not been completed, regardless of how much time has passed...more

Device Billing FAQs

How you use your Clover device and which Clover plan you are in affect your billing. Below are answers to common device billing questions. How is my monthly device service fee determined? Your monthly device service fees are based on several factors: which service plan you are enrolled in how many devices you own, and the operating status of your device. All Clover Stations are billed according to your merchant contract. Clover Mini, Clover Mobile, and Clover Flex devices are billed based on the...more

Which external scanners are compatible with Clover devices?

The following scanners are compatible and supported by your Clover Station and Clover Mini: Zebra/Symbol DS2208 – Clover-customized version (Recommended and available through your Clover salesperson) Zebra/Symbol DS9208 – Clover-customized version (Recommended and available through your Clover salesperson) Zebra/Symbol LI2208 Motorola DS4208 IDTECH IDBA-4244SR Honeywell MS7580 Unitech AS10 NOTE If your scanner does not work with your Clover device right out of the box, you may need to program it by scanning a barcode needed to add a carriage or return...more

Tips on Setting up a Reliable Internet Network for Clover

Your Internet connection Internet is required to activate your Clover device. If you do not currently have an Internet connection, contact an Internet Service Provider (ISP) in your area. Your ISP will provide you with a router and modem. Given a choice, we suggest getting the Belkin N150 router for your Clover device. Please make sure that you know your network name.   NOTE If your business is located in a hotel, hospital, court house, pharmaceutical, or an environment where Internet...more

How can I keep my Clover account secure?

Follow these best practices to keep your Clover information and account secure. Use two-factor authentication If you log in to your Web Dashboard to make changes to sensitive account information on a shared computer, you may want to ask for confirmation that it’s really you. Clover allows you to set up two-factor authentication so that we may ask you to enter a security code sent to your phone in addition to your normal login information. Protect your password Make sure your password...more

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