Stolen Devices FAQs
This FAQ informs you what to do if your device is stolen.
How do I report a stolen device?
You can report a device as stolen by calling Clover Customer Support. You can find the Clover Customer Support number by logging into your merchant dashboard. It is displayed at the top right corner of the screen. You can also send an email to support@clover.com. (For more information, see: How do I contact Clover Customer Support.)
How can I order a replacement device?
When you report a device stolen by calling Clover Customer Support, the Customer Support agent will help order a replacement device.
How soon will I get a new device?
This may vary based on specific contract plans/resellers, but replacement devices are usually received within 24-48 hours after Customer Support initiates a replacement.
Can someone else use my stolen device?
Once your device is marked as stolen in Clover’s system, no one else will be able to use your device. However, if your device is not Password protected, or someone is able to log into your device before you report your device stolen or before the device becomes marked as stolen, they could use your device.
NOTE
It is recommended that a unique Passcode be set for each employee, manager and owner to access your device(s). This also enables tracking of employee activity if needed. (see how to Create / Edit Employee Information)
Can I disable my stolen device on my own?
Unfortunately, there is no way for you to disable your stolen device on your own. When you call Customer Support, Clover will disable your stolen device.
Is my information safe?
Unique employee, owner, and manager Passcodes will help keep your information from being accessed without your permission. Once a device is marked as stolen, all information associated with the merchant account (i.e., orders, payments, reporting, settings, etc.) will be wiped from the device. Account information remains intact.
What if an employee Passcode was not required? What information will be open to the thief?
Any information or actions that the employees or the employee role has permission to view and do would be available to the thief until the device is reported stolen.